Senior Officer Business Support

• A varied and challenging role, that is a fundamental operational role that manages the flow of information.
• Competitive annual salary commencing at $83,334.03 plus up to 13% superannuation.
• Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

About the Region

Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast, gateway to spectacular Fraser Island. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm.  Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history.  Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally. 

For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.

Senior Officer Business Support 

Remuneration: Annual salary commencing at $83,334.03 plus up to 13% superannuation

Closing Date: Sunday 18th June 2023 at 11.00pm AEST

No late applications will be accepted.  Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered. 

Role Overview

The Senior Officer Business Support is a fundamental operational role, working to proactively manage the flow of information and provide appropriate specialist advice, responses and report writing. The Senior Officer Business Support will provide high level support to the Water/Wastewater team and includes ensuring business and emergency management obligations are fully met.

The Senior Officer Business Support will liaise directly with a variety of staff, clients, key stakeholders, regulatory and industry bodies to coordinate the strategic and operational objectives of the Water/Wastewater Services. The Senior Officer Business Support is to maintain a focus on customers and continuous improvement outcomes.

What we are looking for:

• Research, evaluate and make well informed recommendations to the Senior Management of the Water/Wastewater branch on proposals relating to a broad range of subjects and projects including those of a technical nature.
• Investigate, collate, monitor and evaluate information and make recommendations to provide reports on key performance indicators and outcomes including business unit performance monitoring and reporting.
• Stakeholder engagement and communication, engaging with and demonstrating an understanding of the needs of all stakeholders to contribute to the delivery of key organisational imperatives, capital projects and escalated customer complaints.
• Customer Liaison (domestic and commercial customers, internal service providers, industry regulators and other Council stakeholders) and internal service level agreement management and monitoring including coordination of staff members and contractors.
• Deliver service excellence to our customers, regulators and the community by implementing key initiatives, projects and service delivery activities as defined by Corporate and Operational Plans.
• Participate in the development of Corporate and Operational Plans.  In particular Branch strategies for Commercial performance, Customer outcomes, Environmental Performance, Public and Staff Safety performance.
• Implement and deliver corporate contract development, tendering and contract administration management adhering to Council’s contracting arrangements to ensure consistency of documentation and compliance with policies and procedures.
• Monitor Commercial agreements including Recycled Water Agreements, Commercial in Confidence Agreements and other Agreements as they become applicable.  

Essential Knowledge & Skills:

• High level interpersonal and communication skills including the ability to prepare quality reports and briefings.
• Demonstrated ability in negotiation and stakeholder engagement to facilitate positive outcomes with a diverse range of customers and stakeholders.
• Demonstrated ability in the handling of personal and sensitive information and careful consideration to privacy and confidentiality when developing and enacting processes.
• Excellent research, analytical and problem solving skills and has the demonstrated ability to interpret meaning from data to inform decision makers
• Demonstrated ability to work as part of an integrated team, as well as the ability to work independently, exercise initiative.
• Demonstrated ability to plan, prioritise and organise workloads to achieve goals and meet deadlines including dealing with competing demands and managing multiple projects and tasks.
• Demonstrated experience in the provision of procurement and contracts support, including the use of financial systems.

Essential Requirements:

•       Queensland ‘C’ Class driver’s licence that is current and maintained

Desirable  Requirements:

• Knowledge of the role of Local Government and the Australian water industry.
• Demonstrated high level knowledge of relevant legislative requirements, policies and procedures pertaining to the Water Industry, document preparation skills, negotiation, consultation, facilitation and effective written and oral communication skills.

Position Description

For a full position description containing essential and desirable criteria, please click here. 

Who to Contact

For information regarding the requirements of this role, please contact Council's, Coordinator Business and Regulatory Support, Skye Hughes on 07-5481 0745 or email skye.hughes@gympie.qld.gov.au

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email sue.rossi@gympie.qld.gov.au

What we offer?

• Nine-day fortnight
• Access to employee health and well-being programs
• Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate
• Long service leave after seven years
• Generous superannuation scheme of up to 13 per cent
• Access to salary sacrificing and salary packaging arrangements
• Employee assistance program offering free confidential counselling services for employees and their families.

Our Values

• Accountability
• Communication
• Customer Service Focused
• Integrity
• Teamwork and Collaboration

For a full explanation of our values please click here.  You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Keen to apply

Keen to apply? Simply follow the instructions below:

1) Download and review the position description above
2) Complete the information below, as requested (please use an individualised email address as using another person's may effect your application, if you do not have one please follow this link to create a Gmail account)
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday 18th June 2023 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.