Officer Tourism and Visitor Experience

• A varied and challenging role, if successful you will assist in the promotion of tourism through, they Gympie area.
• Competitive annual salary commencing at $83,334 plus up to 13% superannuation.
• Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

About the Region

Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast.  Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm.  Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history.  Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally. 

For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.

 Officer Tourism and Visitor Experience  

Remuneration: Annual salary commencing at $83,334, plus up to 13% superannuation

Closing Date: Sunday 14th April 2024 at 11.00pm AEST

No late applications will be accepted.  Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered. 

Role Overview

The primary purpose of this role is to operate the tourism information centre and assist in the promotion of tourism throughout the district in order to attract visitors to the Gympie region.

Essential Knowledge & Skills: 

• Passion for the region, tourism and community.
• Relevant experience within a tourism or marketing environment.
• Excellent communication skills to facilitate the development and maintenance of relationships with key stakeholders both internal and external to the organisation.
• Proven ability to manage timeframes and achieve deadlines and work within a flexible work environment.
• Knowledge of tourism industry and major tourism stakeholders.
• Experience with the use of Microsoft Office suite and electronic communications.
• Experience and ability to work both autonomously and effectively with a small team environment.
• Have a proactive work ethic.
• Queensland ‘C’ class driver’s licence or above that is current and maintained.

Essential Requirements: 

• Coordinate the operations of the tourist information centre to deliver a high-quality service to visitors, industry stakeholders and the community.
• Oversee the visitor information centres and coordinate/lead a team of volunteer staff to ensure the efficient operations for tourism services for Gympie Regional Council.
• Support senior Tourism staff, and Marketing and Communications unit to brief, collate information and data to assist with campaigns, collateral and the digital presence.
• Work closely with relevant tourism stakeholders for the advancement of the local tourism industry.
• Create activation of GRC owned asset to support tourism and visitor strategy.
• Customer service including in-person, phone and electronic enquires.
• Manage all administrative operations of Destination Gympie Region – Visit Gympie.
• Manage and support the tourism volunteers’ team including recruiting, training, communication, familiarisation and rostering.
• Maintain all aspects of the visitor information centres to ensure procedural compliance.
• Assist and support satellite regional information outlets.
• Maintain relationships with industry stakeholders and ensure all marketing material is relevant.
• Liaise with stakeholders to coordinate tourism industry centralised data and outgoing communications.
• Create tourism opportunities such as deals, campaigns and partnerships in line with the Tourism strategy.
• Support tourism operators in the advancement of the local tourism industry including creating and maintaining regular communication streams.
• Maintain tourism databases.
• Support destination marketing work.
• Create, maintain and update digital web content including tourism platforms.
• Implement research and data analysis.

Position Description

For a full position description containing essential and desirable criteria, please click here. 

Who to Contact

For information regarding the requirements of this role, please contact Council's Coordinator Tourism & Events Rachel Smith via email rachel.smith@gympie.qld.gov.au

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email sue.rossi@gympie.qld.gov.au

What we offer?

• Nine-day fortnight
• Access to employee health and well-being programs
• Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate.
• Long service leave after seven years
• Generous superannuation scheme of up to 13 per cent
• Access to salary sacrificing and salary packaging arrangements
• Employee assistance program offering free confidential counselling services for employees and their families.

 Our Values

• Accountability
• Communication
• Customer Service Focused
• Integrity
• Teamwork and Collaboration

For a full explanation of our values please click here.  You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Keen to apply

Keen to apply? Simply follow the instructions below:

1) Download and review the position description above
2) Complete the information below, as requested (please use an individualised email address as using another person's may effect your application, if you do not have one please follow this link to create a Gmail account)
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday 14th April 2024 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Gympie Regional Council is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.