Officer Customer and Commercial Services

• A varied and rewarding role, as the successful applicant you will provide administrative, customer and technical assistant services to all areas of the Water team.
• Competitive annual salary commencing at $82,559, plus up to 14% superannuation
• Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO. 

About the Region

Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast.  Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm.  Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history.  Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally. 

For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.

Officer Customer and Commercial Services

Remuneration: Annual salary commencing at $82,559, plus up to 14% superannuation

Closing Date: Sunday 11th January 2025 at 11.00pm AEST

No late applications will be accepted.  Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered. 

Role Overview

The position will contribute to an effective team operating Council’s water assets to ensure the highest quality of service to customers whilst complying with WHS, industry guidelines, Council workplace policies and procedures, Council’s Customer Service Standards and statutory requirements.

The position will provide administrative, customer and technical assistant services to all areas of the Water team. This includes assisting with procurement and purchasing activities such as raising purchase orders, liaising with suppliers, processing invoices, and supporting contract and inventory management in accordance with Council’s procurement policies and procedures.

It will support the Manager and Coordinators in identifying and coordinating business streamlining and improvement opportunities, and assist with Water business planning, reporting and management of service requests.

Essential Knowledge & Skills: 

• Demonstrated interpersonal, oral and written communication skills, with the ability to consult, communicate and problem solve effectively in a multidisciplinary environment within set guidelines.
• Demonstrated ability in Microsoft Office applications and the ability to produce high quality documents with attention to detail.
• Demonstrated knowledge of office procedures including time management, planning and organisational skills to maintain deadlines.
• Demonstrated ability to work independently, or in a team, in a professional and positive manner with the ability to be tactful and discrete when dealing with matters of a sensitive nature.
• Knowledge and demonstrated ability in the requirements of financial reporting and budgeting.
• Ability to efficiently and effectively engage with a broad range of key stakeholders both within and external to the Council
• Queensland ‘C’ Class driver’s licence that is current and maintained.

Essential Requirements: 

• Provide support with commercial activities in Water, including contracts, service agreements, commercial partnerships, stakeholder engagement and communication.
• Stakeholder engagement and communication, engaging with and demonstrating an understanding of the needs of all stakeholders to contribute to the delivery of key organisational imperatives, capital projects and escalated customer complaints
• Provide support for preparation of memos, minutes, invitations and Council agenda documents.
• Customer Liaison (domestic and commercial customers, internal service providers, industry regulators and other Council stakeholders) and internal service level agreement management and monitoring including coordination of staff members and contractors.
• Implement and deliver corporate contract development, tendering and contract administration management adhering to Council’s contracting arrangements to ensure consistency of documentation and compliance with policies and procedures.
• Monitor Commercial agreements including Recycled Water Agreements, Commercial in Confidence Agreements and other Agreements as they become applicable.  
• Understanding of and assisting with regulatory reporting requirements and systems to ensure reporting occurs within defined timeframes.
• Contribute to an effective team operating Council’s water assets to ensure the highest quality of service to customers whilst complying with WHS, industry guidelines, Council workplace policies and procedures, Council’s Customer Service Standards and statutory requirements.
• Deliver timely and accurate administration, planning and project support functions including procurement, word processing, data entry, report writing, correspondence and records management to meet the business needs of the Water team.
• Promote a culture of continuous improvement by reviewing business systems and processes. Ensure all operations comply with workplace health and safety, quality assurance, risk management, and environmental maintenance standards.
• Liaise closely with internal teams and external stakeholders to ensure a responsive, high-quality service that enhances the customer experience.
• Foster positive relationships within the Water branch and across Council directorates.

Position Description

For a full position description containing essential and desirable criteria, please click here. 

Who to Contact

For information regarding the requirements of this role, please contact Council's Coordinator Customer & Commercial Services, Skye Hughes on 07-5481 0745 or email skye.hughes@gympie.qld.gov.au

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email sue.rossi@gympie.qld.gov.au

What we offer?

• Nine-day fortnight
• Access to employee health and well-being programs
• Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate
• Long service leave after seven years
• Generous superannuation scheme of up to 14 per cent
• Access to salary sacrificing and salary packaging arrangements
• Employee assistance program offering free confidential counselling services for employees and their families.

Our Values

• Accountability
• Communication
• Customer Service Focused
• Integrity
• Teamwork and Collaboration

For a full explanation of our values please click here.  You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Keen to apply? -  Simply follow the instructions below:

1) Download and review the position description above
2) Complete the information below as requested using your personal email. 
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday 11th January 2026 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.